All orders placed before 12:00 Noon are despatched the same day as long as all of the products are in stock.
All our stable mats are delivered on pallets. All smaller items are despatched on small parcels couriers. We require your telephone contact details and postcode in order to complete your delivery. If you have any delivery restrictions like a narrow entrance or anything else that needs a small vehicle. Please request a 7.5T Lorry. Please advise when you place the order as additional charges will apply for re-deliveries.
Stable mat Deliveries
Stable mats are delivered via a pallet service on either a Next Working Day or 2 to 3 Working Days. The time is taken from date of despatch. Orders placed before 12:00am are normally despatched the same day. Orders taken after this time will roll over to the next working day for despatch, and delivery times will be calculated from this despatch day.. Special Saturday morning or timed deliveries can be made but these will be at a premium which we will notify you of before despatch (once agreed the premium will be charged).
Pallet deliveries are made on lorries with tail-lifts capable of unloading up to 1 tonne pallets via pallet truck onto flat, hard standing (loose gravel will need to have construction boards laid down to enable unloading). Heavier pallets will need either mechanical handling on site (fork-lift or front-end loader etc) or assistance will be required to help off-load by hand.
All deliveries are a kerb side delivery however, if you have tarmac, concrete, block paving the driver will move the pallet to an appropriate place. They are not insured to move mats into buildings or across thresholds, or to manually lift mats off pallets once unloaded off their lorry.
We try to deliver ever order however, the following things can result in a failed delivery: Overhanging branches, Narrow turns & openings, Soft verges ect. Due to insurance the delivery vehicles will not go off road onto grass pathways ect. All deliveries are a kerb side delivery however, if you have tarmac, concrete, block paving the driver will move the pallet to an appropriate place. The drivers will not move/lift the load off of the pallet. If in order is cancelled due to the inability to offload for whatever reason, we will be unable to credit the delivery charges or the return delivery charge.
Packages are generally dispatched within 2 days after receipt of payment and pallets are shipped via a pallet network or parcels via APC /TNT- All with tracking and signature is required. Next working day services are available to most parts of the UK .
Shipping fees include handling and packing fees as well as postage costs. Delivery charges vary according to total weight of the shipment. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Next Day Small Parcel deliveries
We use APC for parcels up to a maximum of 30kgs – this includes certain size rolls of mesh product 1.6m in roll size. Single Sheets of 20mm and 22mm EVA can be supplied flat packed up to a maximum of 25kg per parcel Via TNT. A signature is required for each delivery unless you are prepared to accept responsibility for any goods left, in which case a signed note is normally required for goods to be left in your absence.
You are welcome to collect in person, or arrange collection by your own transport from our stores at Bulmer – just outside Sudbury, Suffolk / Essex border – feel free to ring for directions, collection times etc
While we try to ensure the stated stock levels shown on the web are correct, we may at times have incorrect figures shown, especially for low-level stock items. In the event you order an item showing as ‘in stock’ on day of order, but in fact when we come to pick stock it is unavailable, we will contact you within 1 working day to advise the soonest delivery of replacement stock.
BAD WEATHER CONDITIONS
Our carriers do their best to deliver in bad weather conditions – however when it is IMPOSSIBLE or UNSAFE to make deliveries, these will be put off until they are able to do so. We will be unable to credit carriage charges for goods that are late due to poor weather.
Cancellation by the Purchaser
Please refer to our Terms and Conditions of Sale concerning cancellation charges should you wish to cancel after ordering with us (this includes cancellation following late delivery due to poor weather conditions).