Our secure payment
Our payments are made through Sage Pay (formed from the union of Protx, the fastest growing payment service provider (PSP) and Sage, one of the UK’s most trusted business brands. We no longer use Paypal having found the Sage Pay system to be more secure and less prones to phishing emails.
Shopper information from Sage Pay
How do I know if my payment has gone through?
When you pay for your order you will be sent to either a successful payment page or a failed payment page on the merchant website. You may also receive a confirmation email from the Sage Pay system which confirms the status of your transaction.
If you are in doubt about the status of your order, please contact the company you ordered from with all the relevant details and they will be able to advise you of your order status.
I received an error code, what do I do?
If you receive an error code during the transaction process, please email this code to [email protected] and we will advise you on how to proceed.
My credit card has been rejected by your system as it is the wrong length / the issue number is incorrect?
The Sage Pay system will detect and reject any card number which is incorrectly formatted. If you believe that our system should accept the details you are entering, please email the first 6 digits of your card number to [email protected] and we will advise you further.
How do I know my details are secure?
Sage Pay is audited by an independent auditor on a regular basis to ensure that we comply with the latest security standards set out by Visa and MasterCard. If you have processed your order online using the payment pages hosted by Sage Pay, please locate and click on the padlock image which can be found on our payment pages to confirm that your details are collected in a secure environment.
The padlock is located in a different area of the payment page screen depending on the internet browser you are using – it can normally be found in the bottom right hand corner of the screen, at the top of the screen next to (or inside) the address bar or at the very top right hand corner of the screen. This padlock shows that your details are collected using 128 bit SSL technology.
Once you have entered your card details, Sage Pay will securely send these details to the bank to be authorised. This is a completely secure process and we ensure that your details cannot be accessed by a third party.
For more information on the security standards employed by Sage Pay, please visit our security overview section.
Where can I find the Padlock on the Payment Page?
If you are using a MAC Browser then the padlock will be situated in the top right of your browser.
If the company that you are trying to purchase the goods from are using a html frameset, then you will need to click on the padlock around the top middle of the payment page. This will then allow you to bring the payment page out of its frameset and therefore your browser will be able to detect that the page is secure and thus display the padlock in your browser.
If you have anymore questions on this, please contact the company that you are trying to purchase the goods from
I have placed an order through your payment system but I have not received the goods/services which I paid for?
Sage Pay is a Payment Service Provider. We process payments on behalf of our customers and make sure that your transaction details are kept secure throughout the transaction process.
We do not hold any order or delivery details and we cannot process any refunds or cancel any orders on behalf of the merchants who use our service.
If you have a query regarding your order, please first contact the company you ordered from.
You should find the company’s contact details on the company’s website, the customer receipt, or on the Sage Pay transaction confirmation email if one has been sent.